Last week, the Knights of the Beer Roundtable posted a letter to the Tomlinson Tap Room about their new space and some suggestions for improvement. We received this response back. We thank everybody at the Tomlinson Tap Room and the City Market for listening to our feedback and we look forward to many future visits!
14 January 2011
Dear KOTBR:
Thank you so much for your constructive feedback of both strengths and weaknesses of Tomlinson Tap Room. We have given careful consideration to your valuable critique, and have provided for the following:
1) Signage – We are working diligently to create an inviting atmosphere for TTR. The signage initiative we have planned includes not only the immediate TTR area, but extends to the exterior of the City Market and points of entry to the Main Market House.
2) Communications - We are ramping up our social media and external communications efforts to better reach our audience with pertinent information about Tomlinson Tap Room, including what’s on tap and other programming including Pint Night, beer and food pairings, Tomlinson Tap Room Tutorials hosted by Anita Johnson of Great Fermentations, and other great events that weave together the social fabric of this great craft beer community.
3) You have spoken, and we listened. We have adjusted our pricing and our hours to reflect the habits and desires of our great craft beer community. You may now enjoy all Indiana craft beers at TTR for $5.50, and we’ve altered our original Noon – 8pm hours to 2pm – 10pm, Wednesday through Saturday.
Again, we thank you so much for your words of encouragement, and we look forward to your continued patronage of Tomlinson Tap Room.
Best,
Tomlinson Tap Room Crew
It's refreshing to see companies respond to constructive criticism as well as praise.
ReplyDeleteAs a general issue, why do businesses find it so difficult to do a daily update on their offerings? Yats does this every day.
Good on them for listening.
ReplyDeleteI think I'll head over right now!
I think $5.50 for a pint is still steep.
ReplyDeletehow freaking difficult is it to list what is on tap on the web page? i want a growler re-fill for the football games today - sun king options don't interest me all that much. if i knew what Tomlinson had on tap i'd go for a re-fill there...but since they don't have a listing i won't make the trip.
ReplyDeletedisappointed in the leadership of this establishment
As with anything there are going to be some hiccups in the beginning. After talking with Kristen today at TomTap I am pretty excited with where this place could go. I wish them great success because I would love to them and the market succeed.
ReplyDeleteAs with anything there are going to be some hiccups in the beginning. After talking with Kristen today at TomTap I am pretty excited with where this place could go. I wish them great success because I would love to them and the market succeed.
ReplyDelete